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No motion identifiers in any app.

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I can't figure out how to see were motion was detected in playback on iVMS 4200, iVMS4500 or on hik connect . The only place I can see it it on the monitor connected directly to the nvr.
I am talking about the green motion identifiers under the blue time line at the bottom. If I search for it I have seen images of the motion identifiers being in the blue timeline on the apps.
But I can't seem to get them to show up.
NVR DS7608NIE28P Cameras DS-2CD2041G1-IDW1 Both with up to date firmware...

No motion identifiers in any app.

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