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Hikvision colourvu with NVR - some features greyed-out

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Hello

really struggling i purchased and installed a brand new hikvision colourvu set up with NVr when it wentin all of smart alert options were there! Things like face detection and other things!

I enabled x264 cameras updated and so did nvr !
When it came back online all of smart tech with exception of line crossing and intrusion have been greyed out and I cannot select smart view options I need like face detection!

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