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Hikvision intercom

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At home I have an intercom DS-KD8003-IME1 and an indoor station DS-KH6320-WTE1. I did the latest firmware upgrade on both. If they ring the bell and answer with the indoor station, everything works well, even both relay controls. when I record with the hikconnect app. I can also start a conversation. When I put down with the app. the entire call is played back on the entrance station and the relay control does not work either. Does anyone have a solution?

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