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Hikvision camera stop sending reports anytime

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Hey, everyone.
Our company has problems with the HIKVISION camera.
This camera was placed for peoples counting. How many leave and how many enter in the office. Every hour, camera have to send report, but some times camera stop sending reports,but keep counting, helps only - reebot. I checked logs, and founded standard alarms: "Intrusion Detection Stopped","Intrusion Detection Started","Line Crossing Detection Started","Line Crossing Detection Stopped".
May be someone know, how solve this...

Hikvision camera stop sending reports anytime

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