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iVMS-4500 connected to nvr but live view gets connection failed error

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Hi all, hopefully someone can point me in the right direction. The HiLook NVR-104MH-C/4P device is joined to my LAN via cat5 to Sitecom switch then to to Linksys WRT1900 ACS. I have installed the iVMS app and added the NVR as a device but when I click Live Camera I get a connection failed error.

Any thoughts would be brilliant

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