Just a quick post because this one caught me out earlier today (and I should have thought of this straight away!).
A customer complained that he had two EasyIP 3.0 cameras; same model; same network; both wired; both purchased from us - but one had the Smart detection features (in particular he wanted to use face detection), but the other did not.
He could see that even their serial numbers were close.
I had him update to the latest firmware, but it wasn't that.
Quite simply, he had...
Face Detection missing
A customer complained that he had two EasyIP 3.0 cameras; same model; same network; both wired; both purchased from us - but one had the Smart detection features (in particular he wanted to use face detection), but the other did not.
He could see that even their serial numbers were close.
I had him update to the latest firmware, but it wasn't that.
Quite simply, he had...
Face Detection missing