LPR not saving images to NVR

Hello!

Thanks for such an ace forum, I’ve been lurking and reading for a day or two, i've not been able to find an answer to my problem and i was wondering if anyone can offer me a little help.......

We hired a professional to set up a CCTV network of around 16 cams + 1 LPR. everything appears to be working perfectly except for the LPR cam.

We have a DS-2CD4A26FWD-IZS with firmware V5.4.2 build 160831 plugged into a DS-7716NI-E4 / 16P with V3.4.1 build 151225 firmware.

When I log into...

LPR not saving images to NVR